Customer Service Workshop

went to IP again this morning for a second training....
this time, it's about treating customers....
Mun Yee and Li Teng came too this time=)
anyway, today's workshop was so much more better than yesterdays....
gosh, because of that workshop only did i realised that i actually performed many mistakes when handling customers!!!!
.....no slouching
.....cannot put one's feet up when taking orders
.....no writing on the table
.....etc....
i felt so embarrassed about myself!!!!
moving on, we were also informed about this Secret Shopper event going on...
okay, it's something like this la....
there will be certain people coming to your outlet every month to evaluate pretty much EVERYTHING!!!
from the cleanliness to the service to the taste of food....
the only problem is that we do not know who they are??!!
Therefore, it's really important for us to treat every customer equally well......
the passing mark for the evaluation is 85...
JUSCO got 82 for the month of Dec....
which means we failed.....=(
anyway, Kok Hong was praised for his manners and attitude towards customers....
haha, and i and Pui Jin used to back stab him frequently....
anyway, i had to work extra time from 6pm to 9pm....
so, i missed my dinner.....
imagine eating at 1something and not eating anything later on......
I CAN'T SURVIVE WITHOUT FOOD!!!!!